Infographic: Why BI is Key for Competitive Advantage

Infographic: Why BI is Key for Competitive Advantage

A great infograhic from the Master of Science in Computer Information Systems program at Boston University.  The BU researchers focused on: growth of business intelligence, management of data, decision-making and budgeting.  Enjoy!   {Originally posted...
How Business Intelligence Benefits Call Centers

How Business Intelligence Benefits Call Centers

Business Intelligence, according to Wikipedia, makes interpreting voluminous data friendly and enables  implementing an effective strategy successfully. This post talks about how BI could benefit contact centers as a data management tool. See excerpt below. A more...