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How Business Intelligence Benefits Call Centers

How Business Intelligence Benefits Call Centers

Business Intelligence, according to Wikipedia, makes interpreting voluminous data friendly and enables  implementing an effective strategy successfully. This post talks about how BI could benefit contact centers as a data management tool. See excerpt below. A more...

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Types of OLAP Systems

MOLAP, ROLAP, HOLAP... what's the difference? And modern OLAP for this century.

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Terms and Definitions

Learn all the terms you need to start your OLAP journey.

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History of OLAP and BI

Learn about the history of OLAP technology with this comprehensive inforgraphic

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